Member & Family Assistance Program Comprehensive services for you and your family to help with life’s daily struggles.

Life. It happens. It can be a roller coaster ride. When you find yourself dealing with bumps in the road, you can count on the Member and Family Assistance Program (MFAP) to smooth out your ride.

There are points in our lives when we feel stressed, even overwhelmed. Are you saying to yourself that moment is right now? Perhaps you feel stuck and need reliable advice. That’s where MFAP comes in. As a member of the Power Sector Benefit Trust, you have access to several services provided by the Member and Family Assistance Program to help you with life’s daily struggles as well as your more urgent needs. Learn more about our services below. 

Learn More

Download Homewood Health Information Sheets below. 
Resources for Member's Parents and Non-Eligible Members Helpful Contacts:

Our MFAP Services

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Online 24/7 Counselling Services

Through our provider, Homewood Health, members and their families have immediate access to a wide range of confidential counselling services offered 24/7 over the telephone. Guidance, support, and counselling are available to Members and their families in several life areas that can sometimes feel overwhelming. Each of us has home-life and Workplace related issues that we need help with from time to time.

Addiction Recovery Support

The MFAP supports members to recover from addictions, including but not limited to alcohol and substance use, gambling, shopping, sex, and violence. If attendance in a rehabilitation centre is required, every effort is made to find a facility close to your home community, allowing continued family support.

MFAP aid to Members through addiction recovery includes support before entering any rehabilitation program and, if needed, any needed assistance to return to work after completing your recovery program.

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Emergency Psychological Support

The Power Sector Benefit Trust (PSBT) and the Member Family and Assistance Program (MFAP) provide Emergency Psychological Care to assist members facing severe mental health challenges. 
Emergency Psychological Care benefits could cover up to 20 addition visits with a Clinical Psychologist. This emergency coverage is intended for members with extreme mental health issues who may pose as a threat to themselves or others. 

This coverage requires funding approval prior to use
 

Fequently Asked Questions

If you or a family member are looking for immediate assistance, call Homewood's 24-hour toll-free, confidential number at:

Homewood Health: 1-800-663-1142
French Language Line: 1-866-398-9505
International (Call Collect): 604-689-1717

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If you believe you require rehabilitation support or a program, please speak directly to your Health and Safety Representative. If you require assistance navigating your options, you can contact a member of the MFAP team to arrange member field support for you.
No, you cannot contact the MFAP on behalf of another Member, however if you are in a leadership position like a Supervisor, Steward or Health and Safety Representative, you can call  Homewood and identify yourself to the agent. In this case, they will provide you with access to a mentor who will listen to the situation and provide you with tips on how to get that person to access support. You can also contact a member of the MFAP team for support. Ultimately, the Member must reach out on their own behalf.

Any communication with the Member and Family Assistance Program is 100% CONFIDENTIAL