Resources

A list of the most common questions members come to us with

If you cannot find an answer to your question here, please call the office toll free at: 1-888-250-2270

What is sufficient proof for overage dependants who are full-time students and wish to continue benefit coverage?

How often do I submit proof of school enrollment for my overage dependant child(ren) to continue benefits coverage?

How often am I allowed to withdrawal/transfer funds from my RSP account(s)?

Whom do I call with specific questions about my (medical, dental, vision) claim status?

How do I withdraw money out of my RSP account?

How do I transfer money out of my RSP account?

How do I change my contact information (ie. Address, phone number)?

How do I change my current dependant(s) on my benefit plan?

How do I change my current beneficiary(s) on my benefit account(s)?

How do I change my beneficiary(s) on my RSP account(s)?

I have lost my Assure Drug Card. What do I do?

When do any changes I have made to my benefit and/or RSP plan (dependants, beneficiary(s)) become effective?

Q. What is considered sufficient proof for overage dependants who are full-time students and wish to continue benefit coverage?
A. We require (1) a letter from a school administrator. Please ensure the currnet year of enrollment is visible or this will be deemed ineligible. (2) as well as any statement which identifies school enrollment for the current year. Examples: Financial statements, transcripts, letter from school administrator.

Q. How often should I submit proof of school enrollment for my overage dependant child(ren) who wishes to continue receiving benefit coverage?
A. We require that you submit proof of school enrollment on an annual basis; again indicating the current year dependant is enrolled in school. The actual year (i.e 2013 – 2014) must be visible in order for the document to be considered acceptable. Please remember that upon students 25th birthday their benefits will definitely cease.

Q. How often am I allowed to withdrawal/transfer funds from my RSP account(s)?
A. Up to a maximum of 4 withdrawals and/or transfers per calendar year.

Q. Whom do I call regarding specific questions, concerns about my (medical, dental, vision) claim assessment?
A. Our insurance carrier provides an on-line member service called GROUPNET. Members can access specific claims information by first registering and then logging into their member account. Click here to access the GROUPNET web portal. Once you login to your account, you will be able to check the status of claims, see your claims history and more.

If you do not have access to the internet or if you need further assistance, you may call Great West Life directly at: English: 1-866-289-5675 / French: 1-866-814-6503

Q. How do I withdraw money out of my RSP account?
A. Please go to Forms, print out the form, or you can get a copy faxed or mailed to your address. Complete all the sections of the form, sign and date (spouse and member must both sign if spousal RSP) and return to The Power Sector Office.

Q. How do I transfer money out of my RSP account?
A. Please go to: Forms, print out the form, or you can get a copy faxed or mailed to your address. IN ADDITION, you must complete a T2033 form. This is supplied from your new investor. We do not provide you with this form. Complete all the sections of the form, sign and date (spouse and member must both sign if spousal RSP) and return to The Power Sector Office.

Q. How do I change my contact information (ie. Address, phone number)?
A. Login to your PSBT Personal Account – change contact information and follow the prompts. OR Call The Power Sector Office @ 416-240-8083 or 1-888-250-2270 and inform the administrator of your contact change.

Q. How do I change my current dependant(s) on my benefit plan?
A. Simply login to your PSBT Personal Account and make any changes on-line OR You can complete the change of dependant form to add/remove person(s) to or from your plan.

Q. How do I change my current beneficiary(s) on my benefit plan?
A. You must complete the change of dependant form to add/remove person(s) to or from your plan. Click here to download the form.

Q. How do I change my beneficiary on my RSP account(s)?
A. You must complete the Change of Beneficiary form. This form can be downloaded in the Forms section.

Q. I have lost my Assure Drug Card. What do I do?
A. Our insurance carrier provides an on-line member service called GROUPNET. Members can access account information by first registering and then logging into their member account. Once logged in you can print a card. Click here to access the GROUPNET web portal.

Q. When do any changes I have made to my benefit and/or RSP plan (dependants, beneficiary(s)) become effective?
A. Any changes made to your Benefit/RSP plan, become effective on the 1st of the following month.