NEW SIGN IN REQUIREMENT - All first-time users of the new must activate their web accounts. Learn more

The PSBT offers a comprehensive benefits plan tailored to your needs

Our customized benefits package is provided at the most competitive premium rates available.

Whats New?

Members of the PSBT have access to the best doctors in the world through Teladoc. The latest edition of the Teladoc Health newsletter is now available to members with topics that help you have the most fun while protecting your body and mind. Enjoy.

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Travelling Soon?

You’re covered with travel insurance through the PSBT.

Quick Links

Program Highlights

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Access information about your
comprehensive benefits.

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Get help with life’s daily struggles as
well as your more urgent needs.

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Download forms and booklets, and get access to online learning programs.

Frequently Asked Questions

Your username is the email address we have on file for you, included in the Benefits Commencement email sent to you in the month of your Benefits start date. If this is your first time accessing this website, you must first Activate Your Web Account. Follow the instructions on the Activate web account page at:

If you cannot remember your password, use the “Reset your Password” link on the sign-in page to retrieve them.  

Note that password reset emails will be sent to the email address you submitted in your application (often, this is a personal email address).

If you require assistance, please email [email protected] or call 1-888-250-2270 or 416-240-8083

For information on adding, changing, or deleting dependents, coverage for over-age dependents, and to change your beneficiaries, click here.
In general, we require a two-month accumulation of funds, collected from payroll deductions, to commence benefits the first of the next month. To learn more, click here.
You can find all forms and booklets, including benefits booklets for Ontario and British Columbia, at this link. Please note that we do not print paper copies of the booklets.

Claims inquiries # is 1-800-957-9777

You can check the status of your claims, see your claims history, and more through the GROUPNET online portal. Access the online portal by clicking here to register, then log into your member account.

If you do not have access to the internet or if you need further assistance, you may call GROUPNET: Great West Life directly at English: 1-866-289-5675 / French: 1-866-814-6503.

Our insurance carrier provides an on-line member service called GROUPNET. Members can access account information by first registering and then logging into their member account. Once logged in you can print a card. Click here to access the GROUPNET web portal.

The Power Sector Benefit Trust Program is set up as a bill payment payee at participating Financial Institutions across Canada.

This service allows PSBT members to pay their monthly premiums via several banking channels, including Telephone Banking, Online Banking and paperless ABM payments.

Look up "PSBT" or "Power Sector Benefit Trust" in your online banking or banking app payee list and enter your Online Banking ID (formerly, "Username") in My Profile as your Customer/Account Number (e.g., lastname1).